Dear Valued Client,

I would like to warmly welcome you back to The Beauty Fountain.

We cannot wait to see you in the salon and although your experience might be slightly different from what you were used to, we will endeavor to make your time with us as relaxing and pleasurable as we can under these different circumstances.

We take your safety and the safety of our team as the number 1 priority therefore we will be following the most current government and scientific guidance available and implementing the following procedures until further notice.

Our Team

·  All our team members will have their temperature taken on arrival, and during the day at 2 hourly intervals. Anyone with a temperature above 38C will be sent home.

·  All our team will be wearing face masks, face shields, single use protective aprons and gloves.

·  Due to social distancing measures and increased length of appointment times we will be limiting the amount of staff operating in the salon at any one time.

·  All our training has been updated to comply with the current Government sanitation guidelines and in addition, all staff members have completed the Barbicide COVID 19 Hygiene Certification providing evidentiary support on how to deliver a safe and hygienic working environment.

Our Clients

·  The salon door will be locked, and we are unable to take 'walk-ins' until further notice. If our receptionist is not available to greet you, please ring the new video doorbell. Clients are asked to arrive alone at their exact appointment time as there will be no waiting in the reception area.

·  You will be greeted at the door with a smile and hand sanitizer, then you will have your temperature taken with a non-contact thermometer. Anyone with a temperature above 38C will be asked to reschedule to a later date.

·  At the sanitizing station by the front door, upon arrival clients will be given a face mask and shoe coverings for the duration of their time on the premises. Providing this safe environment for our customers and staff has come at a great financial cost due to suppliers’ prices increasing considerably, therefore it has become necessary to charge an additional cost of £5 per visit for your treatment.

·  We have staggered appointment times to avoid congestion points.

·  Until further notice we are unable to accommodate children or friends waiting for you.

·  Please arrive with minimal or no jacket/bag. Any personal items or clothing will be placed into a single use bag provided and kept with you for the duration of your treatment.

·  We have removed all magazines and any other shared items.

·  Unfortunately, we are unable to serve refreshments until further notice, but we are more than happy to refill any water bottle that you bring with you.

·  Appointment times have been increased to allow for constant sanitising of all our salon tools, treatment rooms and surfaces etc. between each client.

·  Some of our normal salon services are temporarily unavailable due to time constraints and current close contact guidelines.

·  To limit your time spent in reception at this time, we would prefer all clients to pay for their treatment PRIOR to visiting the salon. Please contact us on tel.01224 212888 to make your payment.

·  To rebook your appointment please have your next date in mind or preferably call or email the salon.

·  Cancellation Policy: We require at least 24 hours’ notice for any cancellations. Your pre-paid treatment will be transferred to your rescheduled appointment. Cancellations and no shows cannot be refunded.

Rest assured we take your safety seriously and we are really looking forward to welcoming you back into the salon.

Thank you for your patience and understanding.

Warmest regards,

Lynn Clark

Salon Owner.